Angeldust

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help please

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Auteur du sujet

par

bebranator

4 mois plus tôt


firefly, help me please, I have an endless download when in the course of the game, but if I log in to another account then everything is fine, I play for a month and nothing like that happened, thanks in advance :(


# 2

par

Firefly

4 mois plus tôt


I'm having trouble deciphering what 'endless download' means in this context. Especially since your other accounts are fine. Can you give more information or explain the issue in different words?

Some questions:
– can you get in to the game?
– do you see your house?
– can you 'Play together' and see creatures?
– can you visit wonders and see the constructions and pearl coins?
– can you pick up coins?

Let's find out what's wrong!


# 3

par

bebranator

4 mois plus tôt


when I enter the game, then I press the input, after which the animation of the character with loading begins, and it does not end


# 4

par

bebranator

4 mois plus tôt


Login*


# 5

par

Firefly

4 mois plus tôt


Okay, I am restarting the game server to see if that clears your issue. I don't normally do this, but yesterday I noticed stuck sessions and your account currently shows up as being in-game.


# 6

par

Firefly

4 mois plus tôt


Game server is back up and running, can you test again?


# 7

par

Firefly

4 mois plus tôt


You just *instantly* showed up as 'in-game' again…


# 8

par

Firefly

4 mois plus tôt


Just checked, you show up as 'online', but you're not online. I'm investigating further.


# 9

par

Firefly

4 mois plus tôt


I'm seeing the same issue for other players… showing them as in-game while they're not in-game. And then you can't seem to reconnect or play again.


# 10

par

Firefly

4 mois plus tôt


Quick update: I'm investigating this and will roll out a server fix once I've found the root cause.


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